Privacy Policy

Last updated: 9/14/2025

At MyRyde (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data of our users (“you”, “Rider”, “Driver”) when you use our ride-hailing app, website, and services (the “Platform”).

Last Updated: [Insert Date]

1. Information We Collect

a. Personal Information

  • Name, email, phone number, and profile details.
  • Payment information (processed securely by third-party providers).
  • Government-issued IDs or driver’s license (for Driver verification).

b. Location Information

  • Real-time GPS location of Riders and Drivers to enable ride matching, navigation, and trip history.
  • Pickup and drop-off addresses.

c. Device Information

  • Device type, operating system, app version, IP address, and app usage statistics.

d. Ride Information

  • Ride history, ratings, reviews, and in-app interactions.

2. How We Use Your Information

  • Provide and improve our ride-hailing services.
  • Match Riders with nearby Drivers.
  • Process payments securely.
  • Verify user identity and prevent fraud.
  • Send ride confirmations, receipts, and important notifications.
  • Provide customer support and resolve disputes.
  • Ensure safety and compliance with regulations.

3. Sharing of Information

  • With Drivers or Riders: To enable ride requests and trips (e.g., name, location, and contact details during a trip).
  • With Service Providers: For payment processing, analytics, customer support, or cloud hosting.
  • For Legal Reasons: If required by law, regulation, or government request.
  • In Case of Safety Risks: To protect users, prevent fraud, or investigate suspicious activities.

We do not sell your personal data to third parties.

4. Data Security

  • We use encryption, secure servers, and access controls to protect your personal information.
  • However, no system is 100% secure. Users are encouraged to keep their login credentials safe.

5. Data Retention

  • We retain your personal data as long as your account is active or as required by law.
  • You may request deletion of your data by contacting support, subject to legal or safety obligations.

6. Your Rights

  • Access, update, or correct your information.
  • Request deletion of your account and personal data.
  • Restrict or object to certain types of data processing.
  • Withdraw consent (for marketing or location tracking outside of trips).

7. Cookies & Tracking

  • Our website may use cookies and similar technologies for analytics and improving user experience.
  • You can disable cookies in your browser, but some features may not work properly.

8. Children’s Privacy

MyRyde services are not directed to children under 18 years old. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users via app, website, or email. Continued use of the Platform means acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact: