Welcome to MyRyde (“we”, “our”, “us”). By accessing or using the MyRyde mobile app, website, or services (the “Platform”), you (“User”, “Rider”, or “Driver”) agree to these Terms and Conditions (“Terms”). Please read carefully before using our services.
1. Our Services
- MyRyde is a ride-hailing platform that connects Riders with independent Drivers for transportation services within Ogbomosho and other supported areas.
- MyRyde is not a transportation provider, taxi company, or employer of Drivers. All rides are provided by independent third-party Drivers.
2. Eligibility
- Riders must be at least 18 years old to create an account.
- Drivers must meet all legal requirements, hold a valid driver’s license, vehicle documents, and pass MyRyde’s onboarding and verification process.
- By using the Platform, you represent that you meet these eligibility requirements.
3. User Accounts
- Riders and Drivers must register by providing accurate personal information (name, phone number, email).
- Users are responsible for maintaining the security of their account and password.
- Sharing accounts or creating multiple fraudulent accounts is prohibited.
4. Ride Requests & Cancellations
- Riders may request a ride, and the nearest available Driver may accept.
- A ride request is only confirmed once a Driver accepts.
- Riders may cancel, but cancellation fees may apply if cancellation occurs after driver acceptance.
- Drivers may not cancel frequently or without valid reasons. Excessive cancellations may result in suspension.
5. Payments & Pricing
- Fares are calculated based on time, distance, demand, and other factors.
- Riders agree to pay fares displayed in the app, plus applicable fees (cancellation fees, tolls, surcharges).
- Payments are processed electronically through approved payment providers (e.g., Flutterwave, Paystack).
- Cash rides may be permitted where supported. Riders must pay the agreed fare in full.
- MyRyde may adjust or withhold payments in cases of fraud, abuse, or dispute.
6. Driver Obligations
- Provide safe, professional, and lawful transport services.
- Maintain a roadworthy, insured, and registered vehicle.
- Comply with traffic laws and safety regulations.
- Not engage in reckless, abusive, or inappropriate behavior toward Riders.
- Not share Rider information outside the ride context.
7. Rider Obligations
- Treat Drivers with respect and not engage in abusive, illegal, or harmful conduct.
- Pay the agreed fare for all rides taken.
- Not damage a Driver’s vehicle or property.
- Not use MyRyde for unlawful or fraudulent activities.
8. Safety & Conduct
- MyRyde strives for a safe community but does not guarantee safety during rides.
- Riders and Drivers are responsible for their conduct during trips.
- MyRyde reserves the right to suspend or terminate accounts for misconduct, fraud, harassment, or unsafe behavior.
9. Ratings & Feedback
Riders and Drivers may rate each other after each trip. MyRyde uses ratings to improve service quality and may remove users with consistently low ratings.
10. Insurance & Liability
- Drivers are required to maintain proper insurance coverage as mandated by law.
- MyRyde does not provide personal or vehicle insurance to Riders or Drivers.
- MyRyde is not liable for accidents, injuries, damages, delays, cancellations, or lost belongings, all rides must be conducted via the app and no offline ride. Any ride outside of the app is prohibited, if such occurs and damages are incurrd, myryde will not be responsible.
11. Intellectual Property
All trademarks, logos, app designs, and content on MyRyde are the property of the Founder and may not be copied, modified, or distributed without permission.
12. Dispute Resolution
- MyRyde may act as a mediator in disputes but is not obligated to resolve all issues.
- Legal disputes will be governed by the laws of Nigeria.
- Users agree to attempt informal resolution before pursuing legal action.
13. Termination
- MyRyde may suspend or terminate any account for violations, fraud, or safety concerns.
- Users may delete their accounts at any time.
14. Amendments
MyRyde may update these Terms periodically. Continued use of the Platform constitutes acceptance of the updated Terms.